First For Grass respect your privacy and are committed to protecting it.
This document outlines what personal information we collect from you, or that you provide to us and how it will be processed by us. In correspondence to the nature of our business, we keep certain basic information when you visit our website and recognise the importance of protecting it in a secure manner as well as letting you know how we intend to use it.
What personal data do we collect and why?
We may collect and process the following data about you:
Information that you provide by filling in forms on firstforgrass.co.uk (our website). This includes information provided when you create an online account, fill in the contact form or any other form on the site filled in by you.
For users that create an account on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit this information.
When you contact us regarding any issues, any details taken may kept in a record of that correspondence until the matter has been resolved.
Records of your visits to our website including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data. This information is used as valuable feedback to improve our services and site functionality.
Information taken when booking deliveries, placing orders or similar. The information we collect may include: your name, business name and address, delivery addresses, email address and telephone number. We keep this information for as long as necessary and then this is deleted from our system.
Information used for invoicing purposes, order tracking purposes and other legitimate business purposes.
How we use this information
We use the information we hold about you in the following ways:
To send you out samples, set up online accounts, to send you offers, latest news and new products.
To ensure that content from our site is presented in the most effective manner for you and for your computer, to improve online services and communications.
To provide you with information or products that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out any services that you have asked of us, such as providing you with information or images via email or post or delivering goods that have been ordered by you.
To process orders and issue invoices and to ensure an efficient service is provided to you as well as keeping records for HMRC or other relevant governing bodies.
To notify you about changes to our services or products.
If you have an account, when you log in, we will set up several cookies to save your login information. Login cookies last up to a year. If you log out of your account, the login cookies will be removed.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To recognise you when you return to our site.
Where do we store your personal data?
All information that we collect is stored securely; either in locked filing cabinets or on our password protected computer systems. We also have up to date firewall and anti-virus software to ensure your data is kept safe.
Disclosure of your information
We may disclose your personal information to third parties but we will never sell your personal details to any third party:
We only share your data with third parties for legitimate business reasons such as; with delivery companies that help us deliver your materials, suppliers who supply products and services on our behalf, lawyers representing us in the event of a legal claim, regulators and law enforcement agencies (if there is a legal reason to share your data with them), or any reason which helps with the running of the business.
You have the right to ask us not to process your personal data for any marketing purposes. This may be in the form of sending offers via postcard or email, your address and name will be on postcards which will be seen by the courier only.
Also, if you would like us to delete any records of any of your details or not have your details used for marketing, please contact us and we will assist you in doing this. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Access to information
You have the right to access information held about you. Any access request will be dealt with as soon as possible but within 7 working days.